Privacy Policy

Agreement between customer and DOcar

DOcar; hereinafter referred to as “we”, “us”, our”, and “DOcar”; is a car rental e-marketplace platform for DOcar’s costumer, hereinafter referred to as “you”. We provided you car rental price search services and comparisons from Third Party with the aim to facilitate you to rent a car according to your preferences.

DOcar is not a rental car company and/or a travel agent. We are not responsible for providing and setting/controlling car rental prices which listed in the search results. All search results listed in DOcar are provided independently by rental car companies, hereinafter referred to as “Third Party”, which has joined us and subject to the terms and conditions imposed by DOcar and said Third Party.

The Privacy Policy stated in this platform is offered to you conditioned upon your acceptance of all the terms, conditions, and notices set forth below (collectively, the “Privacy Policy”). You are advised to read our Privacy Policy carefully, as they contain important information about DOcar’s services. You should also read our Terms and Agreements which governs more details about using DOcar’s site platform.

By accessing and/or using this platform to reserve a car, you agree that the Privacy Policy then in force shall apply. If you do not agree to this Privacy Policy, please do not use or book any reservations through this platform.

DOcar is operated and owned by PT DOcar Rental Indonesia, a Limited (Ltd.) Company incorporated under the laws of Republik Indonesia, which is located at Jalan Dr. Supomo No. 78 Surakarta, Jawa Tengah, Indonesia.


What information we collect from you

We receive and store any information you enter on our platform or give us in any other way.This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book travel; complete a traveller profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.


Travel Companion Information

When you make a reservation for someone else through this platform, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.


Information from Other Sources

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.


Automatic Information

We automatically collect some information about your computer when you visit this platform. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.


How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our platform.

We use other information about you for the following general purposes:

  1. to provide you with the products and services you request;
  2. to provide you with travel confirmation and updates;
  3. to manage your account, including processing bills and providing travel notifications;
  4. to communicate with you in general;
  5. to respond to your questions and comments;
  6. to measure interest in and improve our products, services, and website;
  7. to notify you about special offers and products or services that may be of interest to you;
  8. to otherwise customize your experience with this website;
  9. to solicit information from you, including through surveys;
  10. to resolve disputes, collect fees, or troubleshoot problems;
  11. to prevent potentially prohibited or illegal activities;
  12. to enforce our Terms and Agreements;
  13. and as otherwise described to you at the point of collection.

We occasionally publish content in the form of testimonials and reviews from customers, using first name plus last initial, only, for attribution.


E-mail Communications

We want to make it easy for you to take advantage of travel-related opportunities on our platform. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. Please note that you will have the opportunity to choose not to receive these email messages.


With whom we share your information

This platform may share your information with the following entities

  1. Suppliers such as hotel, airline, car rental, and activity providers, who fulfil your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. We do not place limitations on our suppliers' use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this site. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.
  2. Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
  3. Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. Please note that we do not control the privacy practices of these third-party business partners.
  4. Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites' use of your personal information and we encourage you to review the privacy policies of any website that referred you here.
  5. Other subsidiary companies under our parent company. We may share your personal information with our parent company, PT DOcar Rental Indonesia.

We also may share your information:

  1. In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  2. When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
  3. In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our platform receives or the most popular vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.


How you can access your information

DOcar registered users can access and update their contact information by visiting the DOcar My Profile page. DOcar email subscribers can access and update their subscription choices through Subscription Management links found in the footer of any DOcar email.

You can close your account by contacting us at the email address listed below this Privacy Policy. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for record keeping integrity.


Your choices with respect to collection and use of your information

As discussed above, you can choose not to provide us with any information, although it may be needed to make travel bookings or to take advantage of certain features offered on our platform.

  1. You can add or update information and close your account as described above.
  2. When you register as a member on our platform, you will be given a choice as to whether you want to receive email messages from us about special offers. Whether registered as a member or not, you also will be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
  3. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from our site, you will not be able to access portions of this site.


Cookies and other tracking technologies

We use cookie and other tracking technologies to collect information about aggregate usage and demographic information about our users from time to time. This website use cookies for the following general purposes:

  1. To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting this site. For example, if you register on this platform, we may use cookies to remember your registration information. Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Unless you register with us, these cookies will not contain any personal information.
  2. To help us customize the content and advertisements provided to you on this platform and on other platforms across the Internet. For example, when you access a page on our platform, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests.
  3. To help measure and research the effectiveness of platform features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our site.

This platform may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our platform to another, to deliver or communicate with cookies, to understand whether you have come to this platform from an online advertisement displayed on a third-party platform, and to improve platform performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on this site. This helps us measure the effectiveness of our content and other offerings. If you have any questions about our use of cookies or other technologies, please email us using our customer care.


Usage of data collected by this platform

We are committed to providing you with relevant content and information. To do this, we may collect, through cookies and other technologies information about your travel-related searches, such as whether you are looking for rental cars, and use this information to serve you with ads, on our platform or elsewhere online, that match your apparent interests.

Please note that we do not combine the information we collect about your travel-related searches on this platform with personal information (such as email address) to serve you with ads across other websites. We also do not share your personal information with third parties so they can serve you with advertisements. You can choose not to receive tailored online advertising on other platforms, based on your travel-related searches on this website, by clicking here. Note that if you choose not to receive tailored ads, you will see online advertisements, but they will be more general and less relevant to you.


Usage of data collected by business partners and ad networks

The advertisements you see on this platform are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include

  1. business partners, who collect information when you view or interact with one of their advertisements on our platform, and
  2. advertising networks, who collect information about your interests when you view or interact with one of the advertisements they place on many different platforms on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our platform and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you on our platform, nor do we share with them any personal information about you. These third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. These companies may offer you a way to opt out of ad targeting based on their cookies. You may find more information by clicking on the company names above and following the links to the websites of each company.


Usage of data collected by companies that operate cookie-based exchanges

Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising.

Like other companies operating online, DOcar participates in cookie-based exchanges where anonymous information is collected about your browsing behaviour through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site. Please click here to learn more about cookie-based exchanges, including how to access information about the topics of interest associated with cookies on your computer and how to decline participation in these programs.


How we protect your information

We want you to feel confident about using this platform to make travel arrangements, and we are committed to protecting the information we collect. While no platform can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.


Children's privacy

This is a general audience platform and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.


External links

If any part of this platform links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.


Visiting our website from outside Indonesia

If you are visiting our website from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia where our servers are located and our central database is operated. The data protection and other laws of the Indonesia and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.


Changes to this Privacy Policy

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our platform.


How you can contact us

If you have questions about either this Privacy Policy or your travel planning or purchases, please contact us at:

E-mail :


PT DOcar Rental Indonesia

Jalan Dr. Supomo No. 78, RT 001 RW 004

Kelurahan Punggawan, Kecamatan Banjarsari

Surakarta 57132

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