We provide almost all types of cars; from city car, luxury car, until the big bus. We have Avanza, Xenia, Nissan March, the Grand Livina, APV Arena, Grand Innova, Fortuner, the Pajero, Pregio, Travello, ELF, HiAce, Alphard, Vellfire, Camry, and many more.
Currently, DOcar only provides car rental service with driver included due to the difficult administrative requirements to rent a car without driver (self-drive).
For now, DOcar car rental service is in Solo, Jogja, Semarang, Jakarta, Tangerang, Bandung, Surabaya, Malang, Aceh, Medan, Batam, Bali, Lombok, and Balikpapan. Our vision is to continue expanding DOcar services so that we can serve across Indonesia.
For car rental companies located in Solo, Jogja, Semarang, Jakarta, Tangerang, Bandung, Surabaya, Malang, Aceh, Medan, Batam, Bali, Lombok, and Balikpapan, you can be our partner by filling the information about your rental company and send it to us. After receiving your form, we will validate your rental information. If we think your car rental company meets our standards, we will give you access rights to be able to add your fleets in DOcar. Only selected car rental companies that accepted the agreements between our party (DOcar) and rental car party can join us.
It is very easy to rent a car in DOcar. You only need to follow these steps:
For further detail on car reservations, you can check out How To Reserve.
All of these are the facilities provided by DOcar. The details of the differences between “Driver Without Petrol; Driver With Petrol Included; and All In” are as follows:
Driver Without Petrol : Net cost includes rental car and driver
Driver With Petrol Included : Net cost includes car rental, driver, and petrol
All In : You will not be charged extra costs because the net cost already include rental car, driver, petrol, driver meal, parking fees, toll fess, and other driver accommodations (if needed).
You can. When booking a car, enter the data of the person who will be using the car at "Informasi kontak yang akan dijemput". You can fill the data when filling the trip details.
At the moment, you must make reservations as many cars as you need if you want to rent more than one car.
Generally, you can rent a car at DOcar anytime. However, it is best to make a reservation one week in advance to ensure the availability of your desired car.
When filling out the search form, you can choose three facility options; Driver Without Petrol, Driver With Petrol Included, and All In. The net cost will depend on your choice.
DOcar provides multiple payment methods for you to choose. Currently, you can pay by manual bank transfer (BCA, Mandiri), virtual account (Mandiri, BNI, BRI, BII, Permata, Hana Bank, ATM Bersama network, ATM Prima network), credit cards (Mastercard, Visa), and Kredivo.
If you do not pay your order within 2 hours since booking, the reservation will be cancelled automatically by the system. You must make a reservation again if you want to use the car.
If the cancellation carried out up to 24 hours in advance, you will not need to pay cancellation fee. However, if the cancellation is longer than that, you will be charged a cancellation fee in the amount of what you have already paid.
Refund policy in DOcar includes two terms as follows:
a. All funds will be returned if the transaction is cancelled 2 x 24 hours prior to the departure.
b. The funds will be refunded if the car does not come at the pickup time until the next one hour.
Limitation for City Tour is different for each city. You can see the limitations on your Reservation Details at the time you rent a car with City Tour destinations.
You can book a rental car online and set the destination as you want as long as the destination is still within an island.
If this happens, you can file a complaint to our Customer Support. Our customer support will communicate your complaint to the concerned rental company. DOcar will help you get your desired car or a car with a higher grade than the car you order.
You have to pay some additional charges that amount varies. You can pay this extra charge to the concerned rental directly.
You will pay additional charges. Cost per hour for overtime use of rental car is generally 10% of the rental rates. However, this overtime fee is varied, depends on each rental company. Payment can be made directly to the rental in question.